Help & Support

Welcome to PicDraw Help & Support.

Our goal is to provide a smooth and reliable design experience. If you encounter any issues or need assistance, we're here to help.

Frequently Asked Questions

How do I create a new design?

Open the app, tap Create a New Design, choose a document size, and start designing.

How do I import an image?

Tap the Import button and choose:

• Gallery

• My Folder

How do I save my project?

Tap the Save button. Your project will be saved to your device's Download folder.

Can I use the app offline?

Yes. Most editing features work offline. Google Drive synchronization requires an internet connection.

Which file formats are supported?

• PNG

• JPG

• PDF

• SVG

• Project File

Troubleshooting

App is running slowly

• Close unnecessary apps.

• Restart the application.

• Ensure sufficient device storage is available.

Import is not working

• Allow storage or photo permissions if requested.

• Verify that the selected file is supported.

Google Drive connection issues

• Check your internet connection.

• Sign in with the correct Google account.

• Reconnect your Google Drive folder if necessary.

Contact Support

If you need additional assistance, please contact us.

Email: mohsinmustafai220@gmail.com

We usually respond within 24–48 hours.

Feature Requests

Have an idea for improving PicDraw?

Send your suggestions by email. We value user feedback and continuously improve the app based on your recommendations.

Thank you for using PicDraw.